Contact us

We are at your service

Our Client Services team is dedicated to providing personalised assistance before, during and after your purchase.
Whether you need help selecting the perfect size, advice on our collections, information about an order or guidance on caring for your La Perla pieces, we are here to assist you with the attention and expertise that define our Maison.

Self-service & order support

Client Care

For order status, tracking, returns, refunds and payments — reach our Client Services team directly.

  • Orders assistance
  • Returns and exchanges
  • Shipping and tracking
  • Payments

Contact Form

Orders, tracking, returns & refunds, payments — complete the form and an advisor will respond shortly, or write to us by email directly.

  • Call Us

    Monday to Friday from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m., excluding public holidays in Italy

    Call us at +39 02 40043682

The pinnacle of personal services

La Perla Concierge

For personal shopping, styling counsel, and privileged access to our collections, Atelier, Bridal and Made to Measure services. Our Concierge team curates every detail of your La Perla experience, in confidence and at your convenience.

  • Personal Shopping
  • Product care and advice
  • Private Appointment
  • Made-to-Measure and Bridal Services
  • Information about Brand, collections and Atelier
  • Inquiries not directly related to order processing