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*All sizes guides are a general guideline, if additional assistance is needed please contact customer care - firstname.lastname@example.org
At this time, delivery is available in the United States only.
For International Deliveries or special orders, please contact us via email at email@example.com, or call (877) 305-7872.
All orders require signature confirmation unless otherwise requested. Shipping Rates Orders are shipped via UPS. Your order must be received and clear credit authorization by 2:00 p.m. EST.
Orders placed during regular business days are typically processed and shipped within 24 business hours. We regret we are unable to ship to P.O. boxes, APO/FPO addresses or make Saturday or Sunday deliveries.
Shipping Costs: Standard Ground $16.00
Second Day: $22.00
Shipping to Alaska and Hawaii
When shipping to Alaska and Hawaii: Ground shipping will take approximately five business days 2nd day air may take three business days Next day air may take two business days
Return Information We take great pride in our reputation for quality and elegance. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt refund or exchange. La Perla accepts returns of unused items by mail within 30 days from the date of shipment with the exception of sale items - sale merchandise is final sale. We are happy to accept such item in its original packaging, unworn, and with all tags attached. For hygienic reasons, we cannot accept returns of any hosiery items if their package has been opened or any bottoms or swimwear that have been tried on in direct skin contact. Accordingly, please try bottoms and swimwear over your own undergarments. Refunds will be credited only to the original credit card that was used. We are only able to accept merchandise purchased from La Perla's website. Return packages should be shipped prepaid through a traceable method such as UPS or Insured Parcel Post and those shipping costs are non-refundable. Please note that we only offer size/color exchanges. If the chosen substitute size/color is not in stock, we will contact you to confirm a refund. For alternative items, a new order must be placed. Return Instructions: Please return the item(s) specifying the reason you are returning the product, refund or exchange to:La Perla Returns Department551 Fifth Avenue, 25th FloorNew York, NY 10179
La Perla reserves the right to refuse the return/exchange of any merchandise that does not meet the above requirements. For any additional questions regarding our return policy email us at firstname.lastname@example.org or call (877) 305-7872. Cancel My Order Due to the speed of our order processing system, once an order has been processed, we cannot make any changes or cancel your order. We apologize for this inconvenience. In the event that your online purchase does not meet your expectations, La Perla accepts returns of unused items by mail within 30 days from the date of shipment to: La Perla Returns Department551 Fifth Avenue, 25th FloorNew York, NY 10179 In Store Purchase Return At this time, purchases made from a La Perla store may only be returned to a La Perla store. Please click HERE to locate the store in the USA closest to you. Exchanges or store credits are granted when items are accompanied by a receipt within 10 days. We apologize for any inconvenience this may cause.
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