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Return Policy

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Return Information

We take great pride in our reputation for quality and elegance. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt refund or exchange.

La Perla accepts returns of unused items by mail within 30 days from the date of shipment with the exception of sale items – sale merchandise is final sale. We are happy to accept such item in its original packaging, unworn, and with all tags attached. For hygienic reasons, we cannot accept returns of any hosiery items if their package has been opened or any bottoms or swimwear that have been tried on in direct skin contact. Accordingly, please try bottoms and swimwear over your own undergarments.

Refunds will be credited only to the original credit card that was used. We are only able to accept merchandise purchased from La Perla’s website.

Return packages should be shipped prepaid through a traceable method such as UPS or Insured Parcel Post and those shipping costs are non-refundable.

Please note that we only offer size/color exchanges. If the chosen substitute size/color is not in stock, we will contact you to confirm a refund. For alternative items, a new order must be placed.

Return Instructions:

Please return the item(s) specifying the reason you are returning the product, refund or exchange to:

La Perla Returns Department
551 Fifth Avenue
25TH Floor
New York, NY 10176.

La Perla reserves the right to refuse the return/exchange of any merchandise that does not meet the above requirements.

For any additional questions regarding our return policy email us at assistance@laperla.com or call (877) 305-7872.

Cancel My Order

Due to the speed of our order processing system, once an order has been processed, we cannot make any changes or cancel your order. We apologize for this inconvenience. In the event that your online purchase does not meet your expectations, La Perla accepts returns of unused items by mail within 30 days from the date of shipment to:
La Perla Returns Department
551 Fifth Avenue
25TH Floor
New York, NY 10017

In Store Purchase Return

At this time, purchases made from a La Perla store may only be returned to a La Perla store. Please click HERE to locate the store in the USA closest to you.
Exchanges or store credits are granted when items are accompanied by a receipt within 14 days. We apologize for any inconvenience this may cause.