We take great pride in our reputation for quality and elegance. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt refund or exchange.
La Perla accepts returns of unused items by mail within 30 days from the date of shipment with the exception of sale items – sale merchandise is final sale. We are happy to accept such item in its original packaging, unworn, and with all tags attached. For hygienic reasons, we cannot accept returns of any hosiery items if their package has been opened or any bottoms or swimwear that have been tried on in direct skin contact. Accordingly, please try bottoms and swimwear over your own undergarments.
Refunds will be credited only to the original credit card that was used. We are only able to accept merchandise purchased from La Perla’s website.
Return packages should be shipped prepaid through a traceable method such as UPS or Insured Parcel Post and those shipping costs are non-refundable.
Please note that we only offer size/color exchanges. If the chosen substitute size/color is not in stock, we will contact you to confirm a refund. For alternative items, a new order must be placed.
Please return the item(s) specifying the reason you are returning the product, refund or exchange to:
La Perla Returns Department
803 Madison Avenue
New York, NY 10065.
La Perla reserves the right to refuse the return/exchange of any merchandise that does not meet the above requirements.
For any additional questions regarding our return policy email us at firstname.lastname@example.org or call (877) 305-7872.