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La Perla

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SHIPPING

FREE EXPRESS SHIPPING ON ORDERS OVER €200/£200/AED 1000/CHF 300

UK
DHL Express Shipping (1-2 Business Days) – £9.50 (FREE on orders over £200)

EUROPE
DHL Express Shipping (1-2 Business Days)- FREE
For Islands and smaller European towns, delivery may take up to 5 working days.

NON-EU COUNTRIES & MIDDLE EAST
DHL Express Shipping (3-5 Business Days) – CHF 12 / AED 50 (Free on orders over AED 1000 / CHF 300

RUSSIA
Express Mail Service (20-25 Business Days) – RUB 1500 / Free on orders over RUB 10,000
Duties & Taxes: You will be charged import duties by local customs if you have exceeded your monthly 1000 EUR import threshold.

DELIVERY DETAILS
- As soon as your order has been dispatched you will receive an email with the tracking number. You can track your shipment at www.dhl.com
- Delivery times cannot be guaranteed but your order will be delivered between 8am – 6pm GMT+1 Monday – Friday.
- If no one is available to accept and sign for the parcel at the delivery address DHL will try to deliver the package three more times, leaving a card with instructions on each occasion. After two attempted deliveries, La Perla Customer Care will contact you directly by e-mail.
- Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
- Our delivery time starts from the moment an order is accepted and may include a 24 hour period where your items will be processed and dispatched by our warehouse. During Sale and busy times this period may be extended to 48 hours due to the volume of orders.

Delivery Information

At this time, delivery is available in the United States only. For International Deliveries or special orders, please contact us via email at assistance@laperla.com, or call (877) 305-7872.
Your order must be received and clear credit authorization by 2:00 p.m. EST to be processed the same day. Orders received and/or processed after that time will be processed the following business day.
Business days are Monday – Friday, excluding federal holidays within the United States. Orders received on Saturday and Sunday will be processed the following Monday.
All orders require signature confirmation unless otherwise requested at checkout or by contacting customer service.
Same day deliveries are only valid in New York, NY. Orders must be placed by 2 p.m. EST.
Saturday deliveries are to be placed by 2 p.m. EST on the Friday before.
For delivery by Wednesday, December 24th, 2014 please place OVERNIGHT orders by Monday, December 22nd, 2014.

Shipping to Alaska and Hawaii

When shipping to Alaska and Hawaii:
Ground shipping will take approximately five business days
2nd day air may take three business days
Next day air may take two business days

SHIPPING RATES

Orders are currently shipped via UPS. Your order must be received and clear our credit authorization process  by 2:00 p.m. EST. Orders placed during regular business days are typically processed and shipped within 24 business hours. 
 

We regret to inform you that we are unable to ship to P.O. boxes, APO/FPO addresses or make Saturday or Sunday deliveries.

 

SHIPPING COSTS
Standard Ground: Complimentary
Second Day: $22.00
Overnight: $33.00
Saturday: $45.00
Same Day Messenger Service (MANHATTAN, NY ORDERS ONLY): Complimentary

Payment Options

The following credit cards are accepted for payment: American Express, MasterCard and Visa. All orders are subject to review and La Perla reserves the right to request additional identification info. If we are unable to process your credit card payment, please check to ensure that you have entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. If the problem persists, please contact your credit card company.

Your credit card will not be charged until your order has been shipped. A copy of your order will be included with your shipment.

At this time, LaPerla.com cannot accept payment by check, C.O.D., or La Perla gift cards.

Sales Tax Information

State laws require that we charge applicable sales tax on orders shipped to any state where our corporation has a retail presence. Sales tax is added on all merchandise delivered to the following states: California, Florida, Hawaii, Illinois, Massachusetts, Nevada, New Jersey, New York and Texas. Some states also assess sales tax on shipping and handling charges. Your sales tax will be automatically calculated and added to your order during checkout.