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La Perla

FAQs

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MY ACCOUNT

HOW DO I CREATE AN ACCOUNT?
Creating an account is simple! Once on www.laperla.com, choose your appropriate country. When you land on the homepage, click the LOGIN link at the top right of your screen. For new customers, click “ARE YOU A NEW CUSTOMER? SIGN UP”. Here, you will be prompted to enter your name, email & password information. 

To create an account within the US, simply click here
 

WHY SHOULD I CREATE AN ACCOUNT?

Creating an account is not required and you can shop the site without registering. However, creating an account gives you access to special benefits including:

  • Fast sign in & Easy Checkout
  • Ability to keep items in your shopping cart for up to 24 hours, even if you do not complete your order
  • Wishlist functionality
  • Save your address and payment details for quicker shopping next time
  • Receive La Perla newsletters informing you of La Perla news, events and limited sales & offers

 
DOES REGISTRATION INVOLVE PARTICULAR OBLIGATIONS?

No, registration carries no obligations and/or charges.
 

WHAT SHOULD I DO IF I FORGET MY PASSWORD?

Don’t worry if you forget your password. We are here to help! Simply go to the LOGIN page and click the ”FORGOT YOUR PASSWORD?” link. Insert your email address and click SEND. You will receive an email with your User name and Password.

For US clients, simply click here

 
WHY DO I HAVE TO ENTER MY COUNTRY?

La Perla adjusts the website to reflect your specific country’s local terms and conditions including business policy, retailers and prices, different measurement systems, different delivery costs, different currencies and languages. Please enter your country for easier shopping and accurate local information.
 

PLACING ORDERS

Orders may be placed online, via phone (877)305-7872 Monday through Friday between the hours of 9 AM to 5 PM EST or by sending an e-mail to customerserviceusa@laperla.com. La Perla appreciates your patronage and we will do our best to respond to all inquiries in a timely manner.
 

HOW DO I GO ABOUT BROWSING THE SITE AND LOCATING THE PRODUCTS I WANT?
1. Use the links in the top navigation (i.e. READY TO WEAR, LINGERIE) to help you find what you are looking for. You can also utilize our search engine to find a product by collection, category, size and/or color. Our navigation will follow you throughout your customer journey to facilitate your shopping experience.

2. After clicking into a product page, select your desired color and size. Click the “ADD TO BAG” button.

3. To review items in your bag, click the black shopping bag icon on the top right of your screen

4. Click the “PROCEED TO CHECKOUT” button, where you will complete your purchase on our One-Step Checkout page

 

WHAT CREDIT CARDS CAN I USE TO PLACE AN ORDER?
The following credit cards are accepted for payment at www.laperla.com/us: American Express, MasterCard and Visa. All orders are subject to review and La Perla reserves the right to request additional identification information. If we are unable to process your credit card payment, please check to ensure that you have entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. If the problem persists, please contact your credit card company.

Your credit card will not be charged until your order has been shipped. A copy of your order will be included with your shipment.

Please note, LaPerla.com cannot accept payment by check, C.O.D., or La Perla gift cards at this time.If you have any questions please contact customerserviceusa@laperla.com
 

HOW CAN I BE SURE THAT THE DATA ON MY CREDIT CARD WILL BE PROTECTED?
La Perla has partnered with CyberSource, a leading provider of credit card services, to ensure the highest possible service and security. All your financial details (credit card number, expiry date, etc.) will be received and processed only by CyberSource’s secure servers. Neither La Perla nor any other party may access this system and thereby obtain your details. For more information, go to Payment Information section on this page.
 

WHEN WILL THE PURCHASE BE DEBITED ON MY CREDIT CARD ACCOUNT?
The debit should appear on your credit card statement from 1-7 days after you purchase, depending on your credit card provider.
 

DO I HAVE TO PAY ANY EXTRA COSTS ON DELIVERY?
La Perla offers several different delivery options for your convenience. Delivery times & cost will be determined by the shipping address and method you enter during checkout.
 

CAN I FIND OUT THE DELIVERY STATUS OF MY ORDER?
Yes. Once your order has left our warehouse, you will receive an e-mail specifying your tracking number and the URL at which you can track your shipment. Simply follow the link on the email and enter your tracking number.
 

WHAT HAPPENS IF THERE IS NO-ONE AT HOME TO TAKE DELIVERY OF MY PACKAGE?
Our courier will attempt to deliver your package three times. If no-one is found to take delivery after the third attempt, La Perla Customer Care will contact you by e-mail to arrange delivery.
In the event you request “signature not required” at checkout, the recipient accepts all responsibility for the merchandise and shipment. La Perla is not responsible for any loss or damage to this package once it has left our facility.
 

CAN I GET A GIFT SENT TO ANOTHER ADDRESS?
Yes, customers are able to add gift options and enter a separate shipping address during checkout. Alternatively, customers can contact us directly customerserviceusa@laperla.com for further assistance or additional questions.

PERSONAL SHOPPER SERVICES

Our new Personal Shopper service is here to help with any questions on fit, styling and gift ideas.

We can help:

  • Select the best shape and fit for you
  • Offer style advice
  • Create a complete look for a special occasion
  • Find the perfect gift with complimentary gift wrapping

 
For a customized shopping experience, call +1 (877) 305-7872 or e-mail us at customerserviceusa@laperla.com

GIFT PACKAGING

For most items, La Perla offers complimentary gift boxes tied with La Perla signature ribbon. Simply select the gift wrapping option at checkout. Please note gift packaging may not be available for over-sized items.

 

PRODUCT INFORMATION

PRODUCT DISPLAY
La Perla has endeavored to optimize the accuracy of all product images and colors featured on the site as much as possible. However, the display of product colors depends significantly on the user’s computer monitor and La Perla cannot guarantee the level of accuracy achieved on every individual user’s monitor.
 

PRODUCT AVAILABILITY
As some of our products are produced in limited quantities and may run out of stock, we constantly update the site with the latest product availability. Although we cannot always guarantee the availability of all products, our Customer care team would be happy to assist you if you are looking for a particular product and cannot find it on our site.
 

Phone: +1 (877) 305-7872 (Monday-Friday 9AM-5PM EST, excluding Holidays)

Email: customerserviceusa@laperla.com

Alternatively, you can visit a boutique near to you. Please see our Store Locator for store options in your area.

 
PRODUCT AUTHENTICITY

La Perla distributes their original products through this website, in our boutiques and through authorized vendors. La Perla cannot guarantee the authenticity of products bought at locations other than those listed above. To find a list of La Perla boutiques please visit our Store Locator page.

All La Perla products are designed in Italy.

HOW TO MEASURE

We recommend wearing a non padded bra and holding ones arms straight down at their side while measuring.

STEP 1.
MEASURE FOR BAND SIZE
This is the circumference around your rib cage.
Holding a measuring tape parallel to the ground, measure around your rib cage directly under your bust after exhaling.
Round the measurement to the nearest whole number.
If the measurement is even numbered, add 4″ to obtain your band size.
If the measurement is odd numbered, add 5″ to obtain your band size.

STEP 2.
MEASURE FOR CUP SIZE
Keeping the measuring tape parallel to the ground, measure at the fullest part of your bust.
Round the measurement to the nearest whole number.

STEP 3.
CALCULATE YOUR BRA SIZE
Subtract the band size measurement from the cup size measurement.
For every inch in difference the cup size goes up one size starting at A for one inch difference.
EXAMPLE:
Step 1: if your rib cage measurement is 30″ add 4″ to determine a band size of 34″
Step 2: cup size measurement is 36″
Bra size = 34 B

MAILING LIST REQUEST

Please provide your full mailing address to our Customer Care team at customerserviceusa@laperla.com or call +1 (877) 305-7872. We will be happy to add you to our mailing list!

Alternatively, you can sign up for our newsletter to be among the first to receive updates on La Perla’s new collections, sales and special events. To subscribe, enter your email address in the field provided under the “NEWSLETTER & SOCIAL” section of our footer. Click SUBSCRIBE to complete the process.

EMPLOYMENT

We continually seek motivated professionals to join our dynamic team. For confidential consideration, please e-mail your resume and salary requirements to: jobs.us@laperla.com.