In the event that an online purchase does not meet your expectations, La Perla accepts returns of unused items within 30 days from the date of shipment.
We will be happy to accept items in the original packaging, unused, and with all tags/labels attached.
For hygienic reasons, we cannot accept returns of stockings, opened briefs or other items that have come in direct skin contact.
La Perla reserves the right to refuse the return/exchange of any merchandise that does not meet the above requirements.
To initiate a return, please send an email to Returns@laperla.com listing your Name, Order Number, and items code you would like to return and specifying the reason you are returning the product: if you prefer a refunding or if you prefer to exchange the size/colour of the same article purchased,if available.
All the orders shipped to Switzerland, Norway and Canary Islands must be returned only from Switzerland, Norway and Canary Islands. Please contact the Customer Care in order to get all the information and the proforma invoice, a mandatory requirement for clearing the goods through customs. In case those returns do not pass through the procedure of customs, they will not be accepted.
A customer service member will reply within 48 hours,except for the week-end and festive closures, with a Return Authorization Number and the instructions on how to proceed.
Please remember to sign in the return code in “to send back products” specified at the bottom of the shipment document we have sent to you with the order and you find in the parcel. At this point you may send the product to this address:
La Perla E-Commerce
Via Enrico Mattei 10
40138 Bologna – Italy
Please be informed that the shipment costs to send back goods are AT YOUR CHARGE. You can choose the courier you prefer. It is not necessary to use DHL, but for your security we advice choosing a courier or a post service that consents to YOU the tracking and the return receipt of your shipment. La Perla Global Management S.r.l. does not take on the responsibility of your return shipment.
For product EXCHANGES La Perla will waive shipping charges on your re-order. Important: in case of exchange, please be informed that that we will not accept returns of purchased items that have been previously returned.
Moreover, in case of REFUND the cost of shipping and handling will not be covered by La Perla. The reimbursement will only affect the credit card with which you used to make the purchase and the time necessary to see the balance on your credit card depends on your credit card company.
Please do not hesitate to contact us for more information to: – +39 (0)51 6019520 or - Returns@laperla.com