We are pleased to offer Free Returns on all Laperla.com purchases.
Items can be returned or exchanged within 28 days of delivery for all full price items and within 14 days of delivery for outlet or sale items, provided that the return conditions specified below are met.
A pre-paid DHL return label is included with all Laperla.com orders shipped within the EU for a free return service. For Non-EU countries please contact our Customer Care team to arrange a free returns collection.
To use the free returns service, goods must be returned from the original country of shipping.
Items must be in original selling condition with all tags attached. Items that have been washed, damaged, altered or that La Perla reasonably believes have been used will not be accepted.
- Ensure briefs, bodysuits and swimsuits are tried on over your own lingerie and with the protective adhesive strip intact
- We will only accept returns of hosiery with the packaging unopened.
- We do not accept returns for personalised, altered or monogrammed items.
- We do not accept returns for earrings due to hygiene reasons.
Returns/Exchanges that do not comply with the La Perla returns policy will not be accepted and will be sent back to the customer.
If you wish to exchange any of the products in your order, our Customer Care team will be pleased to assist you with finding a more suitable size / item.
Please follow the standard returns procedure to return the items you do not wish to keep and place a new order for the replacement item.
Within every La Perla Boutique* we offer complimentary standard alterations for online purchases of current season collections. Please bring the item along with your order confirmation/receipt to your nearest store where our boutique assistants will be able to advise you.
Please note that we cannot make any exchanges or returns on items once altered. For more information please contact our Customer Care team.
*Offered in stand-alone stores only. Concessions are excluded. Charge may be added for Outlet and Sale items.
**Standard alterations only, such as shortening of hems and cuffs, taking in of shoulder straps, adjusting bra band.
HOW TO RETURN YOUR PURCHASE
1. Send an email to email@example.com detailing your order number, the item you wish to return and the reason for the return. A Customer Care representative will respond with an RMA number and instructions within one business day.
2. Prepare the goods to be sent back in original condition with all labels attached and with the shipping document DELIVERY NOTE/BOLLA included.
Please keep the La Perla catalogues.
3. Seal the parcel securely and attach the prepaid Returns Label found in the envelope to the outside of the box. Please take note of the Waybill number.
4. In the email instructions from Customer Care you will receive the relevant account and telephone number for you to arrange a DHL collection at your convenience.
Important: We do not accept liability for goods returned using any method other than our DHL return service.
RECEIVING YOUR REFUND
On receipt of the returned goods, every effort will be made to ensure a prompt refund. Returns are processed within 14 days, but usually a lot quicker.
A confirmation email will be sent once your return has been processed and the refund has been credited to your original payment method.
RETURNING TO STORE
You may return any full price product purchased on Laperla.com at no charge in any of our La Perla stores (excluding department store concessions). Please be advised the store would only be able to send back the goods to the central warehouse on your behalf for your refund to be processed.
The original invoice must accompany all returns. Please note that any potential shipping costs will not be subject to refund.
IN STORE RETURN POLICY
Goods in unused condition can be exchanged for a new item or for store credit within 14 days with proof of purchase. Exceptions apply for our boutiques in department stores. Please do not hesitate to contact us for more information: +390516019520 or – firstname.lastname@example.org