Once your order has been confirmed, our express delivery service usually takes between 24 – 48 hours to deliver to major European countries and cities.
For smaller European towns, delivery can take an additional 24 hours.
For Canary Islands and Norway, our express delivery service can take between 1 – 5 days, depending on how quickly items clear customs.
For Russia the delivery times is in 20-25 business days with Express Mail Service (EMS) Duty Tax: please be informed it is important you check on your Account the total amount paid for your orders as for a total of RUB 48,000.00 (EURO 1000,00) per month the Duty Tax are free. If you exceed the threshold indicated, the difference overcome is at your charge.
If you have any questions regarding the status of your delivery, please contact our customer services team. You can choose any delivery address you prefer: home address, office address or the address of another person.
To offer you the best service, we have chosen DHL to ensure fast delivery to all of Europe. Shipping rates vary based on shipment type and destination. Your rate will be calculated at checkout. DHL does not delivery on festive or pre-festive days. DHL does not deliver to P.O. Boxes or use General Delivery.
As soon as DHL picks up your order, you will receive an email with the tracking number. You can track your shipment at www.dhl.com.
If DHL does not find anyone at the indicated address, it will try to deliver the package three more times, leaving a card with instructions on each occasion. After 3 (three) days, La Perla Customer Service will contact you directly by e-mail.
Shipping is free on orders totaling more than 120 euros / 105 GBP / 148 CHF (VAT included).