You can choose any delivery address you prefer: home address, office address or the address of another person.
To offer you the best service, we have chosen DHL to ensure fast delivery to all of Europe.
DHL does not delivery on festive or pre-festive days. DHL does not deliver to P.O. Boxes.
As soon as DHL picks up your order, you will receive an email with the tracking number. You can track your shipment at www.DHL.com.
If DHL does not find anyone at the indicated address, it will try to deliver the package three more times, leaving a card with instructions on each occasion.
For Russia the delivery courier is SDA
In the event that an online purchase does not meet your expectations, La Perla accepts returns of unused items within 30 days from the date of shipment.
We will be happy to accept items in the original packaging, unused, and with all tags/labels attached.
For hygienic reasons, we cannot accept returns of stockings, opened briefs or other items that have come in direct skin contact.
La Perla reserves the right to refuse the return/exchange of any merchandise that does not meet the above requirements.
To initiate a return, please send an email to email@example.com listing your Name, Order Number, and items code you would like to return and specifying the reason you are returning the product.
For those orders shipped to Russia, Switzerland, Norway and Korea, that they want to be returned please contact the Customer Care in order to get all the information and the proforma invoice, a mandatory requirement for clearing the goods through customs. In case those returns do not pass through the procedure of customs, they will not be accepted.
A customer service member will reply within 48 hours,except for the week-end and festive closures, with a Return Authorization Number and the instructions on how to proceed.
The address to return goods back is:
La Perla Manufacturing S.r.l
att. E-commerce office
Via Mattei, 10
40138 Bologna – Italy
Please be informed that the shipment costs to send back goods are AT YOUR CHARGE. You can choose the courier you prefer. It is not necessary to use DHL, but for your security we advice choosing a courier or a post service that consents to YOU the tracking and the return receipt of your shipment. La Perla Global Management S.r.l. does not take on the responsibility of your return shipment.
For product EXCHANGES La Perla will waive shipping charges on your re-order. Important: in case of exchange, please be informed that that we will not accept returns of purchased items that have been previously returned.
Moreover, in case of REFUND the cost of shipping and handling will not be covered by La Perla. The reimbursement will only affect the credit card with which you used to make the purchase and the time necessary to see the balance on your credit card depends on your credit card company.
Please do not hesitate to contact us for more information to: – +39 (0)51 6019520 or - firstname.lastname@example.org.