-
Placing Orders
Orders may be placed online, by calling 877-30-LPUSA (877-305-7872) Monday through Friday between the hours of 9 AM to 6 PM EST or by sending an e-mail to
assistance@laperlafashions.com.
Your order must be received and clear credit authorization by 2:00 p.m. EST to be processed the same day. Orders received and/or processed after that time will be processed the following business day.
Business days are Monday - Friday, excluding federal holidays within the United States.
Orders received on Saturday and Sunday will be processed the following Monday.
La Perla appreciates your patronage and we will do our best to respond to all inquiries in a timely manner.
-
FAQ
1. REGISTRATION
HOW DO I REGISTER?
Registering for the first time is very easy. Enter www.laperla.com, choose your country and, once in boutique, click on Subscribe. Now you can proceed to register.
WHY SHOULD I REGISTER?
If you like, you can enter, browse and shop the site without registering; you can look around and add products to the shopping bag. The advantages you get by registering are:
- if your shopping bag contains products you have selected, it will be saved up to 30 days.
- by registering you will join the La Perla mailing list and will be informed of all the news and events, also you will recieve access to special promotions and private sales offered by La Perla to our best clients.
DOES REGISTRATION INVOLVE PARTICULAR OBLIGATIONS?
No, registration carries no obligations or charges.
WHAT SHOULD I DO IF I FORGET MY PASSWORD?
At the LOGIN page click on 'Forgot your Password' button. Insert your e-mail address used to register and click on send. You will receive an e-mail with your Username and Password.
WHY DO I HAVE TO ENTER MY COUNTRY?
Because La Perla adopts your country price list according to local business policy of brands and retailers. Furthermore we conform to different languages, currencies, measurement systems, pricing and charges.
2. SHIPPING
CAN I FIND OUT THE DELIVERY STATUS OF MY ORDER?
After your order has shipped you will receive an e-mail specifying your tracking number and the website where you can track your shipment. Click on the tracking link and enter your tracking number to determine the delivery status of your order.
The online boutique will contact you by e-mail
CAN I SEND A GIFT TO ANOTHER ADDRESS?
Yes, you will be prompted at check out if you wish to send an item as a gift to an alternate shipping address.
-
Shipping to Alaska and Hawaii
When shipping to Alaska and Hawaii:
Ground shipping will take approximately five business days
2nd day air may take three business days
Next day air may take two business days
Back to Top
-
Delivery Information
At this time, delivery is available in the United States only. For International Deliveries or special orders, please contact us via email at
assistance@laperlafashions.com, or call 1 877 305 7872.
-
Shipping Rates
Orders are shipped via UPS. Your order must be received and clear credit authorization by 2:00 p.m. EST. Orders placed during regular business days are typically processed and shipped within 24 business hours.
We regret we are unable to ship to P.O. boxes, APO/FPO addresses or make Saturday or Sunday deliveries.
Shipping Costs:
Standard Ground $16.00
Second Day: $22.00
Overnight: $33.00
Back to Top
-
Sales Tax Information
State laws require that we charge applicable sales tax on orders shipped to any state where our corporation has a retail presence. Sales tax is added on all merchandise delivered to the following states: California, Florida, Illinois, Massachusetts, New York and Texas. Some states also assess sales tax on shipping and handling charges. Your sales tax will be automatically calculated and added to your order during checkout.
Back to Top
-
Payment Options
The following credit cards are accepted for payment: American Express, MasterCard and Visa. All orders are subject to review and La Perla reserves the right to request additional identification info. If we are unable to process your credit card payment, please check to ensure that you have entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. If the problem persists, please contact your credit card company.
Your credit card will not be charged until your order has been shipped. A copy of your order will be included with your shipment.
At this time, La Perla cannot accept payment by check or C.O.D.
Back to Top
-
Gift Packaging
For most items, La Perla offers complimentary gift boxes tied with La Perla signature ribbon and a La Perla shopping bag. Please note gift packaging may not be available for over-sized items.
Back to Top
-
Return Information
In the event that an online purchase does not meet your expectations, La Perla accepts returns of unused items by mail within 30 days from the date of shipment. We will be happy to accept such item in its original packaging, unused, and with all tags attached. Please return the item(s) specifying the reason you are returning the product, refund or exchange to:
La Perla Returns Department
53-16 35th Street
2nd Floor
Long Island City, NY 11101.
Refunds will be credited only to the original credit card used.
Return packages should be shipped prepaid through a traceable method such as UPS or Insured Parcel Post. Please also note the following:
For hygienic reasons, we cannot accept returns of any hosiery items if their package has been opened or of any bottoms or swimwear that have been tried on in direct skin contact (accordingly, please try bottoms and swimwear over your own undergarments).
Please kindly ensure returned items remain with original packaging to receive full credit.
La Perla reserves the right to refuse the return/exchange of any merchandise that does not meet the above requirements.
Back to Top
-
Cancel my Order
Due to the speed of our order processing system, once an order has been processed, we cannot make any changes or cancel your order. We apologize for this inconvenience. In the event that your online purchase does not meet your expectations, La Perla accepts returns of unused items by mail within 30 days from the date of shipment to:
La Perla Returns Department
53-16 35th Street
2nd Floor
Long Island City, NY 11101
Back to Top
-
In Store purchase return
At this time, purchases made from a La Perla store may only be returned to a La Perla store. Please click
HERE to locate the store in the USA closest to you.
Exchanges or store credits are granted when items are accompanied by a receipt within 10 days. We apologize for any inconvenience this may cause.
-
La Perla International Locator
Please click
HERE to view our worldwide store locator. We hope this information will be of help to you.
-
International Inquiries
To best assist you, please direct your inquiry to
customercare@laperla.com or by phone at +39 (0)51 6019520
-
Item Availability
Items in our website are advertised in good faith. From time to time, items may be out of stock. Descriptive, typographic, or photographic errors are subject to correction. Please note: We reserve the right to limit quantities ordered.
Back to Top
-
Sale Info
Due to the dynamic nature of fashion and retail, we are unable to predict the length of time specific items will remain at current prices.
Back to Top
-
Sale merchandise
Sale merchandise purchased online is available for exchange or merchandise credit only.
Back to Top
-
Authentic La Perla Verification
La Perla sells its quality products through LaPerla.com, its stores and select retailers. La Perla cannot guarantee the authenticity of La Perla merchandise unless purchased from such sources. La Perla is unable to guarantee that products purchased from other sources will not be counterfeit, tampered with, second-hand or of other doubtful origin. All La Perla products are designed in Italy
Back to Top
-
Sizing
If you are looking at a particular item on our website, there is a size chart to the right side of the product image box behind the product description link [ Please click
HERE. ] The size chart will help you determine which size you need. If you would like further assistance in placing an order, our personal shopper would happy to assist you. Please call 877 30 LPUSA 877-305 7872 Monday through Friday between 9am and 6:00 pm EST.
-
Care Instruction
Care instructions are listed for all products below the product description on the detail pages. In general we recommend hand washing using mild detergent and line drying.
Back to Top
-
Item not on web
If you are looking for an item that is not currently featured on our website, please contact a La Perla store closest to you. To locate a La Perla store in the USA, please click
HERE.
-
Mailing List Request
Please provide your full mailing address to our Customer Service at
assistance@laperlafashions.com or via phone at 877 30 LPUSA 877-305 7872 and we will be happy to add you to our mailing list.
-
Corporate Inquiries
Our corporate offices in the USA are located at:
4 West 58th Street, 4th Floor
New York, NY 10019
We may be reached by telephone at 212 459 2775.
Back to Top
-
Donation Request
Please forward your donation request to the following address:
Public Relation Manager
La Perla Fashions Inc.
4 West 58th Street, 4th Floor
New York, NY 10019
Back to Top
-
Employment
We continually seek motivated professionals to join our dynamic team. For confidential consideration, please mail or email your resume and salary requirements to:
La Perla
Attention: Human Resources
4 West 58th Street, 4th Floor
New York, NY 10019
jobs@laperlafashions.com.
Back to Top
-
Vendor Request
Please forward your request in writing including complete company information to:
La Perla Fashions Inc.
Wholesale Division
4 West 58th Street, 4th Floor
New York, NY 10019
Back to Top
-
Privacy Policy
La Perla Fashions. Inc. is committed to protecting the privacy of our customer's personal information. This statement applies with respect to the information that La Perla collects from the La Perla Website, located at www.laperla.com. Amendments to this statement will be posted at this URL and will be effective when posted. By using our Website, you consent to the collection and use of this information in the manner we describe. Your continued use of this site following the posting of any amendment, modification or change shall constitute your acceptance thereof.
Information Collected
La Perla collects non-personally identifiable information about you in a number of ways, including tracking your activities through your IP address, computer settings or most-recently visited URL. La Perla may also ask you to provide certain non-personally identifiable information about yourself, such as your household income, buying preferences, etc. La Perla does not collect any personally identifiable information about you unless you voluntarily submit such information to us, by, for example, filling out a survey or registration form. The types of information that may be requested include your name, address, e-mail address, and telephone number.
Use of Information
In general, La Perla will only use the information you provide for the purpose for which such information was provided. La Perla may also use this information to deliver to you information about our company and promotional material from some of our partners, trend analysis and site administration. Your information may also be used to contact you when necessary and may be shared with other companies that may want to contact you with offers consistent with your stated preferences. Users may opt-out of receiving future mailings from La Perla and other entities by following the instructions set forth in the opt-out section below. Non-personal demographic and profile data is used to tailor your experience at our site, showing you content La Perla believes you might be interested in. This information may also be shared with advertisers on an aggregate non-personal basis.
Use of IP Addresses
La Perla uses your IP Address to help diagnose problems with our server, and to administer our Website.
Use of Cookies
When you view our Website, La Perla might store some information on your computer. This information will be in the form of a "cookie" or similar file. Cookies are small pieces of information stored on your hard drive, not on our site. Cookies do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive and steal information. Rather, they help you navigate a Website as easily as possible. La Perla uses cookies to deliver content specific to your interests and to prevent you from reentering all your registration data at each connection. La Perla uses an outside advertisement server company to display ads on our site. These ads may contain cookies. The advertisement server company may collect cookies received with outside banner ads. La Perla does not have access to information that would confirm the use of cookies by the advertisement server company.
Security
Our site has industry standard security measures in place to protect the loss, misuse and alteration of the information under our control. While there is no such thing as "perfect security" on the Internet, La Perla will take all reasonable steps to insure the safety of your personal information.
Other Web Sites; Links
Our Website contains links to other Websites. La Perla is not responsible for the privacy practices or the content of such Websites.
Corrections; Deletions; Updates
La Perla allows its users the option to change or modify information previously provided. This may be done through the following methods: (1) e-mail the information to assistance@laperlafashions.com or (2) visit the Customer Service section of the site and follow the appropriate instructions. Unfortunately, to the extent that such information is also stored in other databases, La Perla cannot always ensure that such corrections, deletions or updates will reach the other databases. La Perla will use all reasonable efforts to ensure that your information is removed from or corrected in our records.
Children Under 13
La Perla has no way of distinguishing the age of individuals who access our Website, and so La Perla carries out the same Privacy Policy for individuals of all ages. If a child has provided us with personally identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.
Choice; Opt Out
You may opt-out of receiving communications from our partners, and from us, by the following means: (1) send an e-mail to assistance@laperlafashions.com. or (2) visit the Customer Service section of the site and follow the instructions.
Public Forums
This site makes chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
Contact Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, you can contact us at assistance@laperlafashions.com.
Back to Top