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Customer Service
La Perla Customer Service is at your complete disposal to provide assistance during every phase of the order process, from Monday to Friday between 9.00 a.m. - 6.00 p.m. (Italian local time - GMT+1).
For more information please contact us via email at
customercare@laperla.com or by phone at +39 (0)51 6019520
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Orders
The prices shown on this site include the VAT tax. For France, Spain, Germany, United Kingdom, Holland, Belgium and Poland, the VAT rate of each country applies. For all other countries, the Italian VAT rate applies (20%).
The products presented on this site can be purchased, subject to availability, by people over 18 years of age who are resident and/or domiciled in the following countries: Italy, France, Spain, Portugal, Germany, Austria, Holland, Belgium, United Kingdom, Greece, Finland, Sweden, Luxembourg, Ireland, Denmark, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Slovakia, Slovenia, Hungary. La Perla is allowed to sell only to final clients: it is not possible to buy more than 4 (four) items of the same article, color and size.
Orders received before 2:00 pm (Italian time - GMT +1) will be processed the same day, while orders that are received after 2:00 pm will be processed the next day. Orders that are received on Saturday, Sunday, or holidays will be processed the first day work resumes.
The warehouse respects all Italian national holidays and there will be no shipping or delivery on the following days: January 1st | January 6th | Easter + Easter Monday | April 25th | May 1st | June 2nd | August 15th | October 4th | November 1st | December 8th, 25th, 26th.
Our procedures do not allow changing or modifying an order after the order has already been processed. Please excuse us for this inconvenience. In case of an error, you may return the purchase or ask for a reimbursement. For more info, please see our RETURN POLICY on this page. In the package that you will receive, you will find a packing list as well as an invoice with the e-mail address and invoice data.
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Gift Wrapping
The majority of our products are available with a Gift Wrapping option. Each order will include a note of authenticity, on which you can either have printed a personalized message, or leave blank for you to write in personally. The gift will arrive at the desired address without any indication of price; instead, your invoice will arrive via e-mail. There is no additional cost for the gift wrapping service. Please keep in mind that for certain extra large items, gift boxes are not availible.
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Shipment
You can choose any delivery address you prefer: home address, office address or the address of another person.
To offer you the best service, we have chosen DHL to ensure fast delivery to all of Europe. Shipping rates vary based on shipment type and destination. Your rate will be calculated at checkout. DHL does not delivery on festive or pre-festive days. DHL does not deliver to P.O. Boxes or use General Delivery.
As soon as DHL picks up your order, you will receive an email with the tracking number. You can track your shipment at
www.DHL.com.
If DHL does not find anyone at the indicated address, it will try to deliver the package three more times, leaving a card with instructions on each occasion. After 3 (three) days, La Perla Customer Services will contact you directly by e-mail.
Shipping is free on orders totalling more than 120,00 euros (VAT included)!
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Payment Information and Security
La Perla's official currency is the Euro. UK customers can purchase in GBP through the UK site
For non-Euro countries the exchange rate is set by your individual credit card partner.
The purchases can be made online with the following credit cards - VISA, VISA Electron, Master Card, and American Express.
All orders are subject to review and La Perla reserves the right to request additional identification information. The charge on your credit card will go into effect within 7 days of your order, depending on your credit card provider. If we are unable to process your credit card payment, please check to ensure that you have entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. If the problem persists, please contact your credit card company or La Perla Customer Care.
Our payment system ensures secure transactions, since all financial information (credit card number, expiry date, etc.) go directly to CyberSource which, thanks to a VeriSign-certified system based on SSL 128 bit encryption protocol, guarantees the security of online transactions. For this reason, La Perla does not know the details of your credit card and is therefore not able to file or retain them in any way or form.
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Return Policy
La Perla strives for complete customer satisfaction with every purchase they have made.
If for any reason you are not happy with your order, you may return the purchased product, unused, within 30 days after delivery.
The only conditions we request are the following:
· The goods be unused
· The goods must still have their original labels attached
· The goods must be in their original bag/packaging.
For hygienic reasons, we cannot accept returns of stockings, opened briefs, collants, or other items that have come in direct contact with the skin.
La Perla reserves the right to refuse the return of a product in any of the conditions listed above.
To initiate a return, please send an email to Returns@LaPerla.com, listing your name, order number, and items you would like to return. A customer service member will reply within 48 hours with your Return Authorization Number and instructions on how to proceed.
Important: In case of reimbursement, the cost of shipping and handling will not be covered by La Perla. The reimbursement will only affect the credit card with which you used to make the purchase and the time necessary to see the balance on your credit card depends on your credit card company.
For product EXCHANGES, La Perla will waive shipping charges on your re-order. Contact customer service for more information.
IMPORTANT: Remember that we will not accept returns of purchased items that have been previously returned.
At this point you may send the product to this address: La Perla Online - Via Enrico Mattei, 10/A - 40138 - Bologna - Italy.
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La Perla Boutiques
Click
HERE to find the La Perla Boutique closest to you.
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Products
La Perla has endeavored to optimize the accuracy of the product images and colors featured on the site as much as possible. However, the display of product colors depends significantly on the user’s computer monitor, and La Perla cannot guarantee how accurately your monitor displays the colors of products. Since some products are produced in limited numbers, and we update the site constantly, some products could be out of stock. Although we cannot always estimate the availability of all products, if you are looking for a particular product, feel free to contact our Customer Services (mailto: customercare@laperla.com - tel. +39 (0)51 6019520), or you can visit a boutique near to you. Click here for the Store Locator.
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Authencity of La Perla Products
La Perla distributes their original products through this website, in our boutiques, and through authorized vendors. La Perla cannot guarantee the authenticity of products bought at locations other than those listed above. To find a list of La Perla Boutiques please go to the
Retail Locator Page All of La Perla's products are designed in Italy.
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Sizes
If you are unsure of which size to buy or you need to buy a gift, consult the Sizing Guide which you can find on each product page. If you need more assistance, our personal shoppers will be happy to help you (e-mail: customercare@laperla.com - tel. +39 (0)51 6019520, Monday to Friday from 9:00 am to 6:00 pm (GMT+1).
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Care Instructions
La Perla's products are delicate and require particular care when washing. You can view more detailed instructions by
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Newsletter
La Perla offers a newsletter, where you can be kept informed about our upcoming events, newest fashions, and special promotions available only to registered users. For registration, click HERE
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Privacy Policy
In order to provide you with the best service possible, La Perla requires some information from each client. This information may be used to provide you with news about events, offers, and promotional sales available on the website.
Under no circumstances will a user's personal data be communicated to a third party or published. The only exception will be the data treated directly by UPS for deliveries and by Cybersource for payment operations.
HANDLING OF PERSONAL INFORMATION
Glam On Web s.r.l., the company that runs the La Perla website, makes a great effort to ensure your name, address, credit card number and all other data are absolutely secured.
Glam On Web considers privacy protection an absolute priority, and maintains all the appropriate systems and services to the best available standards, with particular reference to the Law "Testo Unico" dated 27 June 2003, and Legal Decree 30 June 2003 n. 196 "Codice in materia di protezione dei dati personali" (former Law n. 675/1996). The electronic systems we use at Glam on Web feature the most effective security software which encrypts all sensitive information provided by our customers. This system safeguards your privacy and guarantees that your online purchases will be confidential. These rules are modified from time to time, according to information security laws. For this reason, please visit this section from time to time to stay informed of possible changes of the Glam on Web privacy policy.
BROWSING AND REGISTRATION
Browsing our website is open, free, and does not require registration. Additionally, La Perla wishes to point out that data of unregistered people will not be used to profile site users and will be connected with the user only for anonymous statistical purposes. Registration is necessary in order to receive the La Perla newsletter as well as to receive information about initiatives, events, promotional sales, or offers of new products from La Perla.
ACQUISITION OF PERSONAL INFORMATION
In order to purchase products on the La Perla website, you are required to provide some simple personal information. The information provided will be only used for contractual purposes, and will only be provided to the carriers in charge of delivery and CyberSource.
After the first purchase, and with your consent, La Perla will collect information on the site you come from, only if this has a direct link to La Perla. If you want to avoid this tracking you can directly type La Perla's address or just add La Perla to your "Bookmarks". With your consent, your e-mail address and other personal data will be used to send you information about initiatives, events, promotional sales, or new products from La Perla or a partner.
The information regarding yourself and your purchases is considered absolutely confidential and will never be communicated or spread to a third party.
DATA SECURITY
All the collected information will generally be processed by automated means and kept only for business purposes.
La Perla.com - Glam On Web, according to art. 7 - Decree N. 196/2003, grants that the customer is entitled to promptly obtain:
- confirmation as to whether or not personal data relating to him/her exists;
- the deletion, blocking or anonymization of this data;
- to object, in whole or in part, on legitimate grounds, to the processing of personal data relating to him, even though relevant to the purpose of the collection;
- to object, in whole or in part, to the processing of personal data relating to him which is carried out for purposes of commercial information or advertising or market research.
In addition to the minimum measures stated in Decree 196/2003, LP.com strives to protect its customers' personal information by partnering with the best CreateTheGroup to ensure the maximum integrity, confidentiality and use of personal data, such as:
- Constant backup. This consists of a daily copy of the data base information kept by La Perla on different levels - hard disk and magnetic-optic support;
- Anti-virus updates every six hours;
- We do not allow any software download from our site. Thus, you do not run any risk of downloading programs that could operate secretly and maliciously on your system;
- Firewall. This firewall acts as a secure barrier between La Perla.com's servers and the Internet, preventing any attack, destruction or manipulation of personal information by non-authorized users;
- LaPerla.com's system of web servers is continually checked and updated.
Holder of the Treatment: La Perla - Glam On Web s.r.l., via Mattei 10, Bologna, Italy, e-mail customercare@laperla.com, Tel 051 6019520, Fax 051 6019512.
The Responsible for the Treatment, who is also the Technical Responsible for Glam On Web s.r.l., can be reached at the same address..
COOKIES
Part of the data on customers is collected through cookies. A cookie is a small string of text that a Web site can send to your browser. A cookie cannot retrieve any other data from your hard drive, transmit a computer viruses, or retain your e-mail address. Currently, Web sites use cookies to enhance the user's visit; in general, cookies can securely store a user's ID and password, personalize home pages, identify which parts of a site have been visited or keep track of items in a "shopping cart".
If you are just browsing our site, a cookie identifies only your browser. If you become a registered user on www.laperla.com (with your Username and Password), we use cookies so that we can provide customized information that we believe will be of value to you based on preferences indicated. It is possible to set your browser to inform you when a cookie is being placed - this way, you have the opportunity to decide whether or not to accept the cookie. However, if you decide to visit our site, you must accept our cookies as they are essential for site administration and your security. By accepting a cookie, keep in mind that your choice to decline e-mail offers - or unsubscribe to our Newsletter - remains unaffected.
GLAM ON WEB S.R.L., via Mattei, 10, 40138 Bologna - Italy
e-mail: customercare@laperla.com
Tel +39 051 6019520, Fax +39 051 6019512
Cap. Soc. 260.000 EUR - Reg. Impr. Bo 46201/2000-R.E.A. Bo 411802 - Cod. fiscale / P.I. 02080821206 "
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Contacts
CORPORATE HEADQUARTERS
La Perla Srl.
Via Enrico Mattei 10 - 40138 - Bologna - Italy
Ph: +39 051 537411 - Fax: +39 051 537513 - laperlainfo@laperla.com
SHOWROOM / PRESS OFFICE
Via Tortona 27 - 20144 - Milano - Italy
Ph: +39 02 4223329 - Fax: +39 02 4222724 LA PERLA SRL
Via Enrico Mattei 10 - 40138 - Bologna - Italy
Ph: +39 051 537411 - Fax: +39 051 537513 - laperlainfo@laperla.com
WORLDWIDE BRANCHES
Spain
Gruppo La Perla Fashion España S.A. Rda General Mitre 84 Entlo 1° - 08021 - Barcelona
Ph: +34 93 4141747 - Fax: +34 93 4145695
Germany
Gruppo La Perla Deutschland. GmbH - Cecilienallee 68 - 40474 - Düsseldorf
Ph: 0211 583450
Austria
Gruppo La Perla Wien - Kantgasse 3, TOP 20 -A-1010 - Wien
Ph: +43 1 5044111 - Fax: +43 1 50441115
France
Gruppo La Perla France S.A.R.L. - Rue du Faubourg St.Honoré 20 - 75008 - Paris
Ph: +33 1 43123350 - Fax: +33 1 49249758
United States & Canada
North America Head Quarters
La Perla Fashions, Inc. 4 West 58th Street, 4th Floor - New York, NY 10019
Ph: 877 30 LPUSA 877-305 7872 - naclients@laperlafashions.com
Asia & Australia
La Perla Asia Pte. Ltd., #32-02 A Centennial Tower, 3 Temasek Avenue - 039190 - Singapore
Ph: +65 62352601 - Fax: +65 62352418 - laperlaasia@singnet.com.sg
DISTRIBUTORS
Europe
Benelux - Countries N.V. Alaco S.A. Rue de Stalle 140A - 1180 - Bruxelles
Ph: +32 2 6499980 - Fax: +32 2 6403315
Greece - A. Alexandridis Vouliagmenis 352 AGI Dimitrios Athens - 17342
Ph: +30 1 995823-4 - Fax: +30 1 9958230
Turkey - Fepa Tekstil Sanayi Ve Pazarlama Tesvikiye Bostan N.11 Nisantasi - Istanbul
Norway/Sweden/Denmark - Syversen A/S Postboks 1412 1602 Fredrikstad Norway
Ph: +47 6935 1350 - Fax: +47 6935 1351
Portugal - Broglio & Costa Travessa Pinto Correia, 14 Cruz Quebrada - 1495
Ph: +351 21 4142882 - Fax: +351 21 4150795
Switzerland - Intimar AG Dufourstrasse 97 Ch - 8008 - Zurich
Ph: +41 1 4227440 - Fax: +41 1 381900
U.K. - Hornvale Ltd 22, Newman Street London W1T 1PH
Ph: +44 207 291 0930 - Fax: +44 207 291 0935
infoclients-europe@laperla.com - infoclients-russia@laperla.com
Middle East
infoclients-middleeast@laperla.com
America
South America, Caribbean and Mexico (Except Brasil, Argentina and Venezuela)
Primavista Collections 119 Washington Avenue, Suite 402
Miami Beach FL 33139
Ph: 305 538 3500 - Fax: 305 538 8028 - info@primavistacollections.com
Japan
Wacoal Corporation - 29 Nakajima-Cho, Kisshoin, Minami-Ku, Kyoto, Japan
Ph: +8175 682 1054 - Fax: +8175 682 1193
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FAQ
1. REGISTRATION
HOW DO I REGISTER?
Registering for the first time is very easy. Enter La Perla.com, choose your country. Once on the home page, click on the SUBSCRIBE link at the top right of the page.
WHY SHOULD I REGISTER?
Registration is not required and you can explore and shop the site site without registering. However, by creating an account, you will be able to:
- Keep items in your shopping cart, even if you do not complete the order, for up to 24 hours.
- Choose to recieve the La Perla newsletters informing you of La Perla news and events, as well as special promotions and private sales offered by La Perla to our best clients.
DOES REGISTRATION INVOLVE PARTICULAR OBLIGATIONS?
No, registration carries no obligations and/or charges.
WHAT SHOULD I DO IF I FORGET MY PASSWORD?
No problem. On the LOGIN page click on the FORGOT PASSWORD Buttton. Now insert your e-mail and click on send. You will receive an e-mail with your Username and Password.
WHY DO I HAVE TO ENTER MY COUNTRY?
La Perla adjust the website to reflect your specific country's local business policy of brands, retailers and prices, different measurement systems, different delivery costs, different currencies and languages.
2. ORDERS
HOW DO I GO ABOUT BROWSING THE SITE AND LOCATING THE PRODUCTS I WANT?
You will find numerous ways to explore the site which you can access by clicking the buttons. You can locate the product you want in our search engine, searching by brand, typology, category, size and/or color. In addition, you can search for products from the category pages and special promotion ribbon found on every landing page.
WHAT CREDIT CARDS CAN I USE TO PLACE AN ORDER?
American Express, VISA, VISA Electron, and Master Card. Pre-paid card are also accepted.If you have any questions please contact our Customer Care.
HOW CAN I BE SURE THAT THE DATA ON MY CREDIT CARD WILL BE PROTECTED?
La Perla has partnered with CyberSource, a leading provider of credit card services, to ensure the highest possible service and security. All your financial details (credit card number, expiry date, etc.) will be received and processed only by CyberSource's secure servers. Neither La Perla nor any other party may access this system and thereby obtain your details. For more information, go to Payment Information section on this page.
WHEN WILL THE PURCHASE BE DEBITED ON MY CREDIT CARD ACCOUNT?
The debit should appear on your credit card statement from 1-7 days after you purchase, depending on your credit card provider.
DO I HAVE TO PAY ANY EXTRA COSTS ON DELIVERY?
No, there are no extra costs.
3. SHIPPING
CAN I FIND OUT THE DELIVERY STATUS OF MY ORDER?
Yes. Once your order has left our warehouse, you will receive an e-mail specifying your tracking number and the URL at which you can track your shipment. Simply follow the link on the email and enter your tracking number.
WHAT HAPPENS IF THERE IS NO-ONE AT HOME TO TAKE DELIVERY OF MY PACKAGE?
DHL will attempt to deliver your package three times. If no-one is found to take delivery after the third attempt, La Perla Customer Care will contact you by e-mail to arrange delivery.
CAN I GET A GIFT SENT TO ANOTHER ADDRESS?
Yes, please contact La Perla Customer Care if you have any problems or concerns.